FAQs.

Do you do commissions?

Yes, of course. To find out availability, please contact Steven Allen on email.

Do I need to create an account to place an order?

No, all orders are processed through PayPal. You can select to pay by PayPal or by your credit/debit card. Once you have placed your order, you will recieve an email confirmation. Following the confirmation, your delivery details will be sent to you via Royal Mail.

Is my personal information kept private?

When you purchase products from us, your payment details are processed by PayPal, who specialise in the secure online capture and processing of credit/debit card transactions. This website will not hold or share your personal data.

Is it safe to use my credit card?

All online orders from this site are directed securely to PayPal, who specialise in the secure online capture and processing of credit/debit card transactions.

What payment methods do we accept?

– PayPal
– Credit/debit cards

How much will I be charged for shipping costs?

Delivery is free on all UK orders, with Royal Mail tracked delivery service. For more information, please visit our delivery page.

Do you ship internationally?

Currently, our online shop is only available to the UK. For International delivery enquiries, please get in touch and we can provide you with an invoice for shipment to your delivery destination: hello@officialdesigns.co.uk. For more information, please visit our delivery page.

Can I change my shipping address after my order has been dispatched?

No, the shipping address cannot be modified. For any doubts, please contact us: hello@officialdesigns.co.uk.

How can I track my order?

When the order will be tendered to the courier, you will receive confirmation from Royal Mail who will provide the tracking number related to the order.

How can I return my order?

Please visit our returns policy page to understand the returns process.