Returning items.

The Returns Process

Returns for items in perfect condition can be made within 30 days of your initial order. If you wish to make a return, you must inform us in writing by email within 30 days of making your order. When making a return, you are responsible for returning the item on a tracked delivery service and appropriate insurance, as we will not be held responsible for items missing or damaged on their return journey. Please note we cannot accept returns unless you have kept the original packaging and are able to repackage the item securely using this.

You will be given the option of an exchange or we will refund your payment of the product. We aim to reimburse you within 14 working days. 

In some cases, such as the item you purchased is no longer available, you will be refunded. All items are limited editions, therefore when sold out, the item cannot be reproduced.

If you exchange a print, you will need to pay a delivery fee of £5.00. Delivery is only free on all UK orders on the first delivery attempt.

If you want to return a print after 30 days, it is OFFICIAL Designs’ discretion to refund or offer a credit note.

If you purchase an item as a Christmas gift between 1st – 31st December, we will extend our usual return policy until the 14th January. However, any items bought prior will not be eligible for a refund or exchange.

Breakages & Damaged Items
Product information

Website policy.